Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Returns are only accepted for items that are unworn, unused, and sent back in their original condition with tags and packaging. Proof of purchase is also required.
To request a return follow the steps below:
Click the profile icon in the store's navigation and then request a return.
- Log in to your account: In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code. Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return. If your return request is approved, you can start the shipment. You pay for your own return label. After the product is returned, you receive a refund. Items sent back to us without first requesting a return will not be accepted!
You can always contact us for any return question at info@dizzyd.store.
Damages and issues
Please check your order once it arrives. If something is damaged, defective, or you received the wrong item, contact us right away so we can sort it out.
Exchanges
The fastest way to get a different item is to return your original order and place a new one once your return has been accepted.
Order cancellations
If you wish to cancel your order, you can submit a cancellation request through your customer account before your order has been fulfilled. Once an order has been fulfilled, it can no longer be cancelled and must be returned after delivery in accordance with our return policy. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.
European Union 14-day cooling off period
If your order was shipped within the European Union, you have the right to return it within 14 days for any reason. Items must be unworn, unused, in original condition with tags and packaging, and include proof of purchase.
Refunds
Once we receive and inspect your return, we’ll let you know if your refund has been approved. If approved, the refund will be sent back to your original payment method within 10 business days. Please note that banks or payment providers may take extra time to process the refund.
If it’s been more than 15 business days since your return was approved, contact us at info@dizzyd.store.